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We are working as fast as possible to understand what it means for all our members with affected bookings.
If you have an imminent booking that is affected by COVID19, please do not travel.
If you have a past booking dated between 1st March and today, please look out for further email updates.
If you are travelling before April 30th, we are prioritising you: We will be contacting you to discuss your options (if we have not already).
If you are travelling after April 30th: Please do not contact us.
We know you also need help, but we are looking after members due to travel on earlier dates at this time. We plan to contact you as soon as possible with more specific information on your options. Please continue to monitor your emails and phone messages (including checking spam folders and voicemail).
Our customer service team is working around the clock to support our members at this unprecedented time and we appreciate your patience.
Every member will be contacted and looked after, in order of departure dates.
The Secret Escapes Team
We'd love to help
We're utterly committed to finding our members exclusive rates at the best hotels in Asia and around the world. We’re also committed to ensuring you have all of the information and support you need to make your booking and prepare you for your trip.
Our price guarantee makes booking with us easy - safe in the knowledge you're getting the best price means you needn't ever shop around. However, we know you may have questions, special requirements or need further information about a particular sale - and we also just love getting feedback in general.
If you're considering booking, have a question about an existing booking, have any other questions – or would like to leave feedback for the team – you can contact our dedicated support team: